Tenancy Branch is the authority for hearing all disputes between Landlords
and Tenants under the BC Residential Tenancy Act.
Dealing With Tenancy Disputes
BC Residential Tenancy Guide, a Landlord and Tenant should try to
resolve any disagreement they may have before it becomes a bigger issue.
To do this, it is essential that you know your rights and responsibilities
under the law and the terms of the tenancy agreement. When trying to reach
an agreement, it is helpful to put concerns in writing to the other person
and provide some relevant documentation. Keep in mind, the other person
might need time to review the information and decide whether to change
their position. If an agreement is reached, put it in writing for future
cannot be reached, phone or email the Residential Tenancy Branch (RTB) for
assistance. The RTB might be able to help by providing additional
information. If all else fails, a person can also submit an application
for dispute resolution, which is a formal process managed by the RTB.
get very nasty, but smart Landlords do their best to be a professional
(especially if it's documented in an email, on text message or in a
voicemail). After all, you are in the business of managing
properties. Deciding not to take the dipute personally will help you
to feel less stressed. And if you are prepared and have documented
all your evidence as smart Landlords do, you shouldn't have a thing to
worry about if you are going to take your Tenant to arbitration.
tenants can apply for dispute resolution if they canít resolve a problem
related to the tenancy. The decision made after a dispute resolution
hearing is final and is binding. Find out what you need to know
The dispute resolution process
What happens after the hearing
Search Past Decisions
Do a bit of
research to find out about decisions the Residential Tenancy Branch has
already made for claims that are similar to your issue. This will help you
understand what arbitrators consider when making decisions and what
evidence is important to submit.
Search past decisions
Smart Landlord Tip
Smart Landlords try to
communicate with their Tenants in writing, whether by email or text, in
order to keep a paper trail. This paper trail can help as evidence
if you ever have to go to arbitration so please keep your communication
Past Decisions already
made by the
Residential Tenancy Branch for claims that are similar to your issue.